EXPLORE AUCKLAND'S WEST COAST WITH US

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ELEMENTS ADVENTURES

The Elements Adventures Team are committed to providing travellers an amazing New Zealand surf experience. Elements Surf is a part of a full traveller service Elements World. Our priority is our customers and partners. All of our services are carefully constructed to meet the needs of all guests and travellers.

34A Portage Road New Lynn

Auckland, NZ 0600

Free Phone: 0800 000 985 

From Overseas: +64 9 827 4616

info@elements-adventures.com

© 2019 Elements Adventures

TERMS & CONDITIONS

ELEMENTS SURF LIMITED TERMS AND CONDITIONS
 
  1. WAIVERS
 
1.1. Please note that an indemnity waiver will apply.
 
  1. AGE RESTRICTIONS
 
2.1. All guests aged 17 years old and younger must have a parent or guardian co-sign their  
indemnity waiver.
2.2. The minimum age to be eligible for one of our tours is 13 years of age.
 
  1. MEDICAL RESTRICTIONS
 
3.1. We recommend that you consult us if you have any of the following conditions**:
  • Heart Conditions  
  • High Blood Pressure
  • Pregnancy
  • Dislocations  
  • Epilepsy  
  • Neurological Disorders  
  • Physical impairment
** This does not exclude a person from surfing, skiing, snowboarding or pursuing most other activities.
3.2. It is important for all customers to declare any of the above medical conditions at the time of    
                 booking.
 
  1. PAYMENTS & PRICING
 
4.1. All prices are in New Zealand Dollars, include GST and are subject to change
4.2. Exchange rates (if applicable)
4.2.1.  The price advertised may not be the same price charged to the credit card account           due to exchange rate fluctuations. Your purchase will be converted from the New Zealand     
                dollar price to your local currency equivalent at the bank exchange rate on the day it is
                processed.
 
4.3. All payments are payable at the time of booking. No booking is deemed to be confirmed
      unless full payment is made.
4.4. Direct deposit:
4.4.1. Within NZ: ANZ 01-0205-0062029-00 (Elements Surf). Please
                email us when the deposit is made, use your name as a reference and the date of the
                trip as a code.
       4.4.2. Payments outside NZ: ANZ Bank – Swift Code # ANZBNZ22, Account #   
                01-0205-0062029-00 (Elements Surf)
4.5. A 2% Credit card fee may also be charged by our partner operators
 
  1. SURFING PACKAGES
 
Elements Surf reserves the right to cancel any trip if we are unable to operate due to weather/safety conditions. In this circumstance we will give you the opportunity to re-book or a full refund will be given.
 
5.1. 1 & 2 Day Surf Tour Refund Policy:
5.1.1. Cancellation prior to 1 week before the tour departure date will
                result in a 25% cancellation fee
5.1.2. Cancellation within 1 week from the tour departure date up until 48
                hours before will result in a 50% cancellation fee
5.1.3. Cancellation less than 48 hours in advance of your tour departure
                or failure to show up at the allocated pick up location and time will
                result in a 100% cancellation fee                                                                                                                       
5.2. Guided Surfing Adventures Refund Policy:
5.2.1. Cancellation of your tour will result in a 25% cancellation fee
5.2.2. Cancellation less than 2 weeks in advance of your tour departure will result in     
         a 100% cancellation fee
5.3. Luxury Surf Camp Refund Policy:
5.3.1 Cancellation of your surf camp will results in a 100% cancellation fee
5.4. Surf N Stay Refund Policy:
5.4.1 Cancellation of your tour will result in a 25% cancellation fee
5.4.2. Cancellation less than 2 weeks in advance of your tour departure will result in     
         a 100% cancellation fee
 
  1. PIHA EXPERIENCE & CUSTOM PACKAGES
 
Elements Surf reserves the right to cancel any trip if we are unable to operate due to weather/ safety conditions. In this circumstance we will give you the opportunity to re-book or a full refund will be given.
 
  6.1. Piha Experience Experience & Custom Packages Refund Policy:
       6.1.1. Cancellation prior to 1 week before the tour departure date will result in a 50%
                cancellation fee
       6.1.2. Cancellation within 1 week from the tour departure date up until
                48 hours before will result in a 75% cancellation fee
       6.1.3. Cancellation less than 48 hours in advance of your tour departure or failure to show up
                           at the allocated pick up location and time will result in a 100%
                               cancellation fee
  1. OTHER TERMS & CONDITIONS
7.1. Elements Surf reserves the right to change the
      accommodation from that advertised.     
7.2. Elements Surf reserves the right to change the transportation
      from that advertised. In the event of a breakdown or other unforeseen
    circumstances, the operator reserves the right to substitute vehicles other     
      than those specified to ensure the operation of a tour.
7.3. Elements Surf its agents and employees bear no   
      responsibility or liability for any
      loss of or damage to the property of the customer during the tour. Whilst Elements Surf
      will endeavour   to provide safe keeping of the customer’s property during the tour, any  
      property left with Elements Surf is done so at the customer’s risk and no duties of   
      bailment arise on the   part of Elements Surf its agents and employees. Elements Surf
      recommend that all persons take out personal travel insurance.      
7.4. Travel Insurance
       7.4.1. We strongly recommend passengers to take out travel insurance to cover any
 unforeseen circumstances that may arise (including cancellation fees, medical and    
 curtailment expenses, loss of luggage, early departure from tour due to death or illness
 etc). Your insurance should provide cover against personal accident, medical
 expenses, emergency repatriation and personal liability as well as any adventure
 activities that are not covered under a standard insurance policy. We recommend it
 also covers any unforeseen circumstances which may arise (including cancellation
 fees, curtailment expenses, loss of luggage, early departure from tour due to death or
 illness etc). We strongly recommend that you take our travel insurance before entering
 New Zealand. Rapu are not liable for any lack of insurance on your behalf.
7.5. Minimum Numbers
       7.5.1. As is normally the case with group tours, a minimum number of bookings are required
                in order for a tour to be financially viable and to have a pleasant group atmosphere. In
                the event that adequate numbers cannot be achieved, it may be necessary to cancel a
                scheduled departure and to offer the nearest possible alternative date (or a full refund
                of monies paid).
7.6. The provision of the services and this agreement are governed by New Zealand law and any   
      dispute arising will be subject to the New Zealand Courts.